We were invited into this London local authority to assist with the training and development of staff across all departments. A comprehensive training needs assessment had been undertaken highlighting a range of areas of skills development. We were invited to develop programmes to meet the training needs in the area of finance. The requirements included training staff in budgeting, budget monitoring and control, as well as using the financial systems. In addition it was recognised that the finance staff supporting managers also required training. Our solution was to develop 4 programmes which included SAP training. As part of the delivery we produced training manuals for the courses and assisted with the development of an in-house user manual for SAP. We have now worked with this authority for 15 years and they continue to be one of our clients. Over this period of time our programs have developed with the changing needs and environment. The participants now use our online assessments as a pre-course benchmark , and all budget holders have access to SAP , and use it in the budgetary control process. This organisation ensures training in this area is available for all new staff and those who wish to refresh their skills by integrating it into their management development courses.